Information you provide
To price and book a ride we collect trip details (addresses, dates, times, passengers, bags, flight information and notes) and contact details (name, email and mobile number). If you send a price request, we collect the same contact details.
How it is used
Your information is used to quote, create and operate your reservation, to contact you about your trip and to keep records required for the service. Reservations are created in the Lux4Rides booking system, which Lux4Rides uses to dispatch your chauffeur and send your confirmation and trip updates.
Service providers
- Lux4Rides (Syrianroots LLC) operates every reservation.
- Helcim processes card payments in its own secure window; card details never reach this website.
- Google Maps Platform provides address suggestions and driving distance when you search for an address.
- Analytics, if enabled, measures site usage in aggregate.
Cookies and storage
We set one first-party cookie, bls_attr, for up to 30 days. It records the page you first landed on and any campaign tags in the link you followed, so a booking can be attributed to the right source. It does not contain your name or contact details. Your in-progress trip is kept in your browser's session storage so it is not lost if you go back a step; it is cleared when you close the tab.
Your choices
To ask for a copy of your information, a correction or deletion, email reservations@lux4rides.com. California residents may have additional rights under state law, and we will respond to verified requests as the law requires. Lux4Rides' own privacy policy also applies to reservations it operates.