Questions
How do I get a price?
Enter your pickup, drop-off (or hours for hourly service), date, time, passengers and bags. You then see a live price for every vehicle class that fits your group. Prices are held for 20 minutes.
When is my reservation confirmed?
Your reservation is confirmed once payment is completed and verified by the booking system, and your confirmation email arrives. A saved reservation that has not been paid is not confirmed.
Which payment methods are accepted?
Payment is taken by card through Helcim's secure hosted checkout. Card details are entered in Helcim's window and never reach this website.
Is gratuity included?
You choose the gratuity at checkout (or none), and it is included in the total charged. There is nothing to settle in the car unless you choose to.
What if my flight is delayed?
Your chauffeur monitors your flight and arrives based on the actual landing time. International arrivals include 45 to 60 minutes of complimentary waiting after landing and domestic arrivals include a complimentary waiting period. Meet & Greet includes up to one hour of terminal waiting.
Do you provide child seats?
Yes. Rear-facing child safety seats and booster seats can be added at checkout, up to three of each type. On round trips they are provided on both legs. For a forward-facing harness seat, call reservations before booking.
How do round trips work?
A round trip books both legs together with one payment. They appear as two linked reservations, each with its own reservation code, and a round-trip discount from the live catalog may apply.
How much notice do you need?
Online bookings need at least two hours of notice. For a sooner pickup, call (424) 209-8001 and the reservations team will check availability.
Can I change my reservation?
Reply to your confirmation email or call (424) 209-8001. Changes depend on timing and vehicle availability.
What is the cancellation policy?
All sales are final. Refunds are considered case by case for cancellations received 24 to 48 hours before pickup. Requests made less than 24 hours before pickup, and no-shows, are not eligible for a refund.
Who operates Bookingslane?
Bookingslane was acquired by and is operated by Lux4Rides, a Los Angeles chauffeur company and a brand of Syrianroots LLC. Every reservation made on Bookingslane is driven and supported by the Lux4Rides team.
Is Bookingslane a licensed car service?
Yes. Rides are operated by Lux4Rides under California Public Utilities Commission charter-party carrier permit TCP 40987. Your reservation is confirmed by email from reservations@lux4rides.com once payment is completed.
Is Bookingslane the same company as Bookinglane?
No. Bookingslane is acquired and operated by Lux4Rides in Los Angeles and is not affiliated with Bookinglane, Inc.