1. Enter your trip
Choose one way, round trip or hourly. Pick addresses from the suggestions so we can confirm the exact location, then choose the date and time in Pacific Time, the number of passengers and bags. Switching between trip types keeps what you already entered.
2. Compare live prices
You see every vehicle class with a live price for your trip. Vehicles that cannot fit your group are marked. Prices are held for 20 minutes; if they expire, refresh them with one tap and review the current price before continuing.
3. Passenger details and extras
Add the passenger name, email and mobile number. For airport pickups, add the airline and flight number so the chauffeur can follow the landing time. Meet & Greet, child safety seats and booster seats appear when they apply to your trip.
4. Review and pay
When you continue, your reservation is saved in the Lux4Rides booking system and the system confirms the final total. Choose a gratuity, read the booking terms and pay in the secure Helcim window. If the payment window closes before you finish, nothing is charged and you can try again.
What each status means
- Request submitted: you asked the reservations team for a price. This is not a reservation and nothing is charged.
- Saved, awaiting payment: your trip is saved but not confirmed until payment is verified.
- Payment verifying: payment was received and the booking system is confirming it. Do not pay again.
- Paid and confirmed: payment was verified by the booking system and your confirmation email is on its way.
If something goes wrong
If prices cannot load, the booking system does not respond or an address cannot be confirmed, you will see a clear message with a retry option and a way to send your trip to the reservations team. Your card is only charged inside the secure payment window, and a reservation is only marked paid after the booking system verifies the payment. For help at any time call (424) 209-8001.