Phone and email
- Reservations and concierge, 24/7: (424) 209-8001
- Reservations email: reservations@lux4rides.com
- Concierge and special requests: vip@lux4rides.com
Changing or canceling a reservation
Reply to your confirmation email or call (424) 209-8001 as early as possible. All sales are final under the Lux4Rides booking terms; refunds are considered case by case for cancellations received 24 to 48 hours before pickup, and requests made less than 24 hours before pickup are not eligible.
On the day of travel
Keep the phone number on your reservation reachable. Before pickup you receive your chauffeur's details and a live tracking link; use them to share any change in timing so your chauffeur can adjust.